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Diploma of Community Services

The CHC52015 - Diploma of Community Services is nationally recognized course that provides a pathway to employment in the community services sector.

Diploma of Community Services reflects the roles of community services, case management and social housing workers involved in the managing, co-ordinating and/or delivering of person-centred services to individuals, groups, and communities.

The course is designed to provide you with an understanding of the principles and practices of community services and deliver to the clients in community.

As a Community Work practitioner you usually provide direct support to individuals or groups of individuals. Community Services Workers also have responsibility for the supervision of other workers and volunteers and/or case management, program coordination or the development of new business opportunities.

Course Cost

Tuition Fee

Course CRICOS Code


Course Duration

78 weeks

Course Key Information

Delivery Method:

Face to Face at Level 5, 85 Queen Street, Melbourne, VIC 3000

Education Pathways:

Potential employment options are in a range of community services management roles.

Students who complete this course may wish to continue their education into CHC62015 Advanced Diploma of Community Sector Management or higher education qualification in community services.

Career Outcomes:

Completion of CHC52015 – Diploma of Community Services you can join community services sector and gain relevant experience supporting the clients in community work. You can join various roles within and community services organisation or individual clients but are not limited to:

  • Community Care Manager
  • Coordinator of Volunteer Work
  • Team Leader
  • Care Team Leader
  • Family Services Coordinator
  • Support Facilitator (Community Services)
  • Community Housing Resources Worker
  • Community Development Worker for Social Housing
  • Community Recreation Coordinator
  • Housing Manager
  • Housing Assistant
  • Assistant Community Worker
  • Community Worker
  • Aboriginal Housing Worker
  • Community Services Coordinator
  • Case Coordinator (Disability)
  • Youth Housing Support Worker
  • Family Support Worker
  • Community Access Coordinator
  • Pastoral Care Counsellor
  • Aboriginal Neighbourhood House Coordinator
  • Case Coordinator (Community Services)
  • Welfare Support Worker
  • Senior Youth Worker
  • Disability Team Leader
  • Support Facilitator (Disability)
  • Community Housing Worker
  • Community Work Coordinator
  • Early Intervention Worker
  • Community Program Coordinator
  • Pastoral Care Worker
  • Assistant Community Services Worker
Course Duration:

This qualification will be delivered over 78 weeks, including 60 weeks of training and assessment spread over 6 terms and 18 weeks of holidays.

The qualification requires that a work placement of 100 hours will be completed.

Pre-requisites:There are no pre-requisites for Diploma of Community Services or any of the units of competency contained within it.
Admission Requirements:

Ridge International College has the following entry requirements for eligible students:
For enrolment into the course International students must:

  • Be at least 18 years of age and have completed the equivalent of Year 12.
  • Participate in a course entry interview to determine suitability for the course and student needs.
  • Have an IELTS* score of 5.5 (test results must be no more than 2 years old). English language competence can also be demonstrated through documented evidence of any of the following:
    • Educated for 5 years in an English-speaking country; or
    • Successful completion of an English Placement Test

*Note that other English language tests such as PTE and TOEFL can be accepted. Students are required to provide their results so that it can be confirmed they are equivalent to IELTS 5.5.

Other Costs:

Material/Resource  Fee: $550
Application Fee : $200

Course Structure for Diploma of Community Services

To complete a CHC52015 - Diploma of Community Services, you will need to complete 8 core units and 8 elective units.

These course units are selected in accordance with the packaging rules and are relevant to the work outcome, local industry requirements and qualification level.

Core Units:

Unit codeUnit Name
CHCCCS007Develop and implement service programs
CHCCOM003Develop workplace communication strategies
CHCDEV002Analyse impacts of sociological factors on clients in community work and services
CHCDIV003Manage and promote diversity
CHCLEG003Manage legal and ethical compliance
CHCMGT005Facilitate workplace debriefing and support processes
CHCPRP003Reflect on and improve own professional practice
HLTWHS004Manage work health and safety


Electives Units:

BSBHRM506Manage recruitment selection and induction processes
CHCDEV001Confirm client developmental status
BSBPUB504Develop and implement crisis management plans
CHCCCS004Assess co-existing needs
CHCCSM005Develop, facilitate, and review all aspects of case management
BSBMGT516Facilitate continuous improvement
CHCADV002Provide advocacy and representation services
BSBINN601Lead and manage organisational change
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Delivery and Assessments


The qualification is delivered over 78 weeks comprising of:

  • Six (6) terms of 10 weeks each (60 weeks total).
  • Holiday breaks amounting to 18 weeks (as specified in the timetable)

Students are required to attend 20 hours of classroom training per week. Homework is expected to be approximately 5 hours a week.

The training and assessment schedule shows the weeks during which training is delivered and assessment conducted for each unit.

The total amount of training provided being structured classroom sessions is 712 hours. Time scheduled for assessment in class is 368 hours. Homework which is unsupervised and may include research for assessments and general reading is expected to be on average 5 hours a week.

A work placement of 100 hours is required as per Training Package requirements. However, Ridge International College students will be required to complete 120 hours of work placement as described under work placement arrangements.


Assessment will occur through a variety of methods, including projects incorporating role-plays, case studies, observations, and short answer questions.
Assessment conditions will ensure a simulated workplace environment for classroom-based assessment.

Assessment tasks:

  • Reflect real life work tasks.
  • Are required to be performed within industry standard timeframes as specified by assessors in relation to each task.
  • Are assessed using assessment criteria that relate to the quality of work expected by the industry.
  • Are performed to industry safety requirements as relevant.
  • Utilise authentic workplace documentation.
  • Require students to work with others as part of a team.
  • Require students to plan and prioritise competing work tasks.
  • Involve the use of standard, workplace equipment such as computers and software.
  • Ensure that students are required to consider workplace constraints such as time and budgets.

Work Placement

Students will be required to complete 120 hours of work placement. Ridge International College has determined that these additional hours will benefit students and therefore this has been factored into delivery of the qualification. The work placement is to be completed as shown in the Training and Assessment Schedule.

Because students learn best while applying their new skills in the workplace the extra work placement hours provides students with the opportunity to further develop their skills. Time in class is provided following the work placement to allow students to work on their portfolios after gaining practical experience and while the experiences are fresh in their minds.

Work placement providers will be provided with a list of activities that students are to complete in the workplace to develop their skills. Assessment will also be conducted in the workplace by Ridge International College trainer and assessor.

Students must undergo a police check prior to placement which will be at the student’s own cost.

Ridge International College will assist all students to obtain work placements. However, students may also find their own work placement. Work placement agreements will be signed with participating organisations and a facilities check will take place prior to the agreement being signed.

Trainer/assessors visit students during each work placement block. The purpose of these liaisons will be for assessment and to discuss, facilitate and evaluate the educational progress of the student and to resolve any problems which may have arisen during a placement.

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RPL/Credit Transfer

Students can apply for recognition of prior learning, and work experience towards this qualification. During the course of your life, you will develop a wide range of skills and knowledge. Through work, volunteer roles, family commitments, and various tasks undertaken in everyday life, you are building up a bank of knowledge. The evidence of these skills and knowledge accumulated can be used to help you gain a qualification.

You can also apply for course credit if you have completed the same unit previously. To apply for RPL or credit transfer indicate your preference in the application form or speak to our staff at the time of enrolment. Refer to RPL/Credit Transfer policy for details.