Edit Content

Discover One of the Best Learning Experience.

Get in touch


Diploma of Community Services

CHC52021 Diploma of Community Services reflects the role of community services workers involved in the delivery, management, and coordination of person-centred services to individuals, groups, and communities.

At this level, workers have specialised skills in community services and work autonomously within their scope of practice under broad directions from senior management.
Workers support people to make changes in their lives to improve personal and social well-being and may also have responsibility for the supervision of other workers and volunteers. They may also undertake case management and program coordination.

To achieve this qualification, the candidate must have completed at least 200 hours of work as detailed in the Assessment Requirements of units of competency.
The skills in this qualification must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards, and industry codes of practice.

No occupational licensing, certification, or specific legislative requirements apply to this qualification at the time of publication.

Course Cost

Tuition Fee

Course CRICOS Code


Course Duration

78 weeks

Course Key Information

Delivery Method:

Face to face at Level 5, 85 Queen Street, Melbourne VIC 3000 (Melbourne Campus) and Office 101, 30 Cowper Street, PARRAMATTA, NSW 2150 (Sydney Campus)

Education Pathways:

Potential employment options are in a range of community services management roles.
Students who complete this course may wish to continue their education into the CHC62015 Advanced Diploma of Community Sector Management or higher education qualification in community services.

Career Outcomes:

Completion of CHC52021 – Diploma of Community Services you can join community services sector and gain relevant experience supporting the clients in community work. You can join various roles within and community services organisation or individual clients but are not limited to:

  • Community Care Manager
  • Coordinator of Volunteer Work
  • Team Leader
  • Care Team Leader
  • Family Services Coordinator
  • Support Facilitator (Community Services)
  • Community Housing Resources Worker
  • Community Development Worker for Social Housing
  • Community Recreation Coordinator
  • Housing Manager
  • Housing Assistant
  • Assistant Community Worker
  • Community Worker
  • Aboriginal Housing Worker
  • Community Services Coordinator
  • Case Coordinator (Disability)
  • Youth Housing Support Worker
  • Family Support Worker
  • Community Access Coordinator
  • Pastoral Care Counsellor
  • Aboriginal Neighbourhood House Coordinator
  • Case Coordinator (Community Services)
  • Welfare Support Worker
  • Senior Youth Worker
  • Disability Team Leader
  • Support Facilitator (Disability)
  • Community Housing Worker
  • Community Work Coordinator
  • Early Intervention Worker
  • Community Program Coordinator
  • Pastoral Care Worker
  • Assistant Community Services Worker
Course Duration:

This qualification will be delivered over 78 weeks, including 60 weeks of training and assessment spread over 6 terms and 18 weeks of holidays.

The qualification requires that a work placement of 200 hours will be completed.

Pre-requisites: There are no pre-requisites for Diploma of Community Services or any of the units of competency contained within it.
Admission Requirements:

Ridge International College has the following entry requirements for eligible students:
For enrolment into the course International students must:

  • Be at least 18 years of age and have completed the equivalent of Year 12.
  • Participate in a course entry interview to determine suitability for the course and student needs.
  • Have an IELTS* score of 6.0 (test results must be no more than 2 years old). English language competence can also be demonstrated through documented evidence of any of the following:
    • Educated for 5 years in an English-speaking country; or
    • Completed at least 6 months of a Certificate IV level course in an Australian RTO; or
    • Successful completion of an English Placement Test

*Note that other English language tests such as PTE and TOEFL can be accepted. Students are required to provide their results so that it can be confirmed they are equivalent to IELTS 6.0.

Other Costs:

Material/Resource Fee: $550
Application Fee : $200

Course Structure for Diploma of Community Services

To complete Diploma of Community Services, you will need to complete 12 core units and 8 elective units. These course units are selected in accordance with the packaging rules and are relevant to the work outcome, local industry requirements and qualification level.

Core Units:

Unit codeUnit Name
CHCCCS004Assess co-existing needs
CHCCCS007Develop and implement service programs
CHCCCS019Recognise and respond to crisis situations
CHCCSM013Facilitate and review case management
CHCDEV005Analyse impacts of sociological factors on clients in community work and services
CHCDFV001Recognise and respond appropriately to domestic and family violence
CHCDIV001Work with diverse people
CHCDIV002Promote Aboriginal and/or Torres Strait Islander cultural safety
CHCLEG003Manage legal and ethical compliance
CHCMGT005Facilitate workplace debriefing and support processes
CHCPRP003Reflect on and improve own professional practice
HLTWHS003Maintain work health and safety


Electives Units:

CHCPOL003Research and apply evidence to practice (Group D elective)
BSBPEF401Manage personal health and wellbeing (Group E elective)
CHCCOM003Develop workplace communication strategies (Group E elective)
CHCDIV003Manage and promote diversity (Group E elective)
CHCMGT003Lead the work team (Group E elective)
CHCPRP001Develop and maintain networks and collaborative partnerships (Group E elective)
BSBTWK503Manage meetings (Imported elective)
BSBPEF502Develop and use emotional intelligence (Imported elective)
Certificate IV in Ageing Support at Ridge International College

Delivery Arrangements


The qualification is delivered over 78 weeks comprising of:

  • Six (6) terms of 10 weeks each (60 weeks total).
  • Holiday breaks amounting to 18 weeks (as specified in the timetable)

Students are required to attend 20 hours of classroom training per week. Homework is expected to be approximately 5 hours a week.

The training and assessment schedule shows the weeks during which training is delivered and assessment conducted for each unit.

The total amount of training provided being structured classroom sessions is 712 hours. Time scheduled for assessment in class is 368 hours. Homework which is unsupervised and may include research for assessments and general reading is expected to be on average 5 hours a week.

A work placement of 100 hours is required as per Training Package requirements. However, Ridge International College students will be required to complete 120 hours of work placement as described under work placement arrangements.


Assessment will occur through a variety of methods, including projects incorporating role-plays, case studies, observations, and short answer questions.
Assessment conditions will ensure a simulated workplace environment for classroom-based assessment.

Assessment tasks:

  • Reflect real life work tasks.
  • Are required to be performed within industry standard timeframes as specified by assessors in relation to each task.
  • Are assessed using assessment criteria that relate to the quality of work expected by the industry.
  • Are performed to industry safety requirements as relevant.
  • Utilise authentic workplace documentation.
  • Require students to work with others as part of a team.
  • Require students to plan and prioritise competing work tasks.
  • Involve the use of standard, workplace equipment such as computers and software.
  • Ensure that students are required to consider workplace constraints such as time and budgets.

Work Placement

Students will be required to complete 200 hours of work placement. Ridge International College has determined that these additional hours will benefit students and therefore this has been factored into delivery of the qualification. The work placement is to be completed as shown in the Training and Assessment Schedule.

Because students learn best while applying their new skills in the workplace the extra work placement hours provides students with the opportunity to further develop their skills. Time in class is provided following the work placement to allow students to work on their portfolios after gaining practical experience and while the experiences are fresh in their minds.

Work placement providers will be provided with a list of activities that students are to complete in the workplace to develop their skills. Assessment will also be conducted in the workplace by Ridge International College trainer and assessor.

Students must undergo a police check prior to placement which will be at the student’s own cost.

Ridge International College will assist all students to obtain work placements. However, students may also find their own work placement. Work placement agreements will be signed with participating organisations and a facilities check will take place prior to the agreement being signed.

Trainer/assessors visit students during each work placement block. The purpose of these liaisons will be for assessment and to discuss, facilitate and evaluate the educational progress of the student and to resolve any problems which may have arisen during a placement.

elicos (general english) at Ridge International College
Diploma of Leadership and Management

RPL/Credit Transfer

Students can apply for recognition of prior learning, and work experience towards this qualification. During the course of your life, you will develop a wide range of skills and knowledge. Through work, volunteer roles, family commitments, and various tasks undertaken in everyday life, you are building up a bank of knowledge. The evidence of these skills and knowledge accumulated can be used to help you gain a qualification.

You can also apply for course credit if you have completed the same unit previously. To apply for RPL or credit transfer indicate your preference in the application form or speak to our staff at the time of enrolment. Refer to RPL/Credit Transfer policy for details.