Edit Content

Discover One of the Best Learning Experience.

Get in touch


Certificate III in Individual Support

CHC33021 Certificate III in Individual Support reflects the role of individuals in the community, home or residential care setting who work under supervision and delegation as a part of a multi-disciplinary team, following an individualised plan to provide person-centred support to people who may require support due to ageing, disability or some other reason.

These individuals take responsibility for their own outputs within the scope of their job role and delegation. Workers have a range of factual, technical and procedural knowledge, as well as some theoretical knowledge of the concepts and practices required to provide person-centred support.

The skills in this qualification must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice.
To achieve this qualification, the candidate must have completed at least 120 hours of work as detailed in the Assessment Requirements of the units of competency.
No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of publication.

Course Cost

Tuition Fee

Course CRICOS Code


Course Duration

52 weeks

Course Key Information

Delivery Method:

Face to Face at Level 5, 85 Queen Street, Melbourne, VIC 3000.

Education Pathways:

Potential employment options are in a range of community services and ageing support roles.

Students who complete Certificate III in Individual Support may wish to continue their education into CHC52015 Diploma of Community Services or a range of other community services qualifications.

Career Outcomes:

After successful completion of the CHC33021 – Certificate III in Individual Support you can join community services and ageing support roles in aged care Industry on various roles but not limited to:

  • Assistant in Nursing
  • Personal Care Assistant
  • Care service employees
  • In-home respite giver
  • Community care worker
  • Community support worker
  • Disability support worker
  • Transport support worker
Course Duration:

This qualification will be delivered over 52 weeks, including 40 weeks of training and assessment spread over 4 terms of 10 weeks each and 12 weeks of holidays.

The qualification requires that a work placement of 120 hours will be completed.

Pre-requisites: There are no pre-requisites for Certificate III in Individual Support or any of the units of competency contained within it.
Admission Requirements:

Ridge International College has the following entry requirements for eligible students:
For enrolment into the course International students must:

  • Be at least 18 years of age and have completed the equivalent of Year 12.
  • Participate in a course entry interview to determine suitability for the course and student needs.
  • Have an IELTS* score of 6.0 (test results must be no more than 2 years old). English language competence can also be demonstrated through documented evidence of any of the following:
    • Educated for 5 years in an English-speaking country; or
    • Successful completion of an English Placement Test

*Note that other English language tests such as PTE and TOEFL can be accepted. Students are required to provide their results so that it can be confirmed they are equivalent to IELTS 6.0.

Other Costs:

Material/Resource Fee: $550
Application Fee : $200

Course Structure for Certificate III in Individual Support

To complete a Certificate III in Individual Support, you will need to complete 9 core units and 6 elective units. These course units are selected in accordance with the packaging rules and are relevant to the work outcome, local industry requirements and qualification level.

Core Units:

Unit codeUnit Name
CHCCCS031Provide individualized support
CHCCCS038Facilitate the empowerment of people receiving support
CHCCCS040Support independence and wellbeing
CHCCCS041Recognise healthy body systems
CHCCOM005Communicate and work in health or community services
CHCDIV001Work with diverse people
CHCLEG001Work legally and ethically
HLTINF006Apply basic principles and practices of infection prevention and control
HLTWHS002Follow safe work practices for direct client care


Electives Units:

CHCAGE011Provide support to people living with dementia
CHCAGE013Work effectively in aged care
CHCPAL003Deliver care services using a palliative approach
CHCDIS011Contribute to ongoing skills development using a strengths-based approach
CHCDIS012Support community participation and social inclusion
CHCDIS020Work effectively in disability support
Certificate IV in Ageing Support at Ridge International College

Delivery Arrangements

A face-to-face training and workplace mode are employed for this qualification. All classroom- based training will take place at the Ridge International’s training facilities.

Units of competency are delivered individually.

Students will be provided with learning and assessment materials that they will use to develop their knowledge and understanding. All students will be provided with a range of learning support options and resources to help them achieve competency.

Students can also be supported outside of face to face through e-mail and telephone contact with their trainer. Students are provided with their trainer’s contact details at their orientation. Students are encouraged to contact their trainer at any time and trainers will liaise with students regarding their progress and provide advice as required, including any relevant course content and concepts, learning opportunities, assessment requirements, feedback on assessments and any issues the student is experiencing.

Ridge International College uses a range of techniques during face-to-face delivery including trainer presentations and demonstrations, individual tasks, case studies, research, role plays, practical demonstrations, and group work. The context of the simulated workplace environment will be incorporated into delivery methodologies and students will complete tasks to appropriate workplace standards.

Delivery methodologies employ terminology, equipment, resources, materials, contexts, practices, and activities associated with the business (or related) role in the workplace.


Students need to attend 20 hours of classroom training per week and homework is expected to be approximately 5 hours a week.

Students are assessed through a variety of methods, including projects incorporating role-plays, case studies, observations, and short answer questions. Assessment Conditions will ensure that a simulated workplace environment is provided for classroom-based assessments.

Assessment will occur through a variety of methods, including projects incorporating role-plays, case studies, observations, and short answer questions.

Assessment conditions will ensure a simulated workplace environment for classroom-based assessment.

Assessment methods:

  • Knowledge questions
  • Projects
  • Portfolio
  • Observations
  • Work Placement
  • Simulations
  • Presentation
  • Supervisor report

Assessment tasks:

  • Reflect real life work tasks.
  • Are required to be performed within industry standard timeframes as specified by assessors in relation to each task.
  • Are assessed using assessment criteria that relate to the quality of work expected by the industry.
  • Are performed to industry safety requirements as relevant.
  • Utilise authentic workplace documentation.
  • Require students to work with others as part of a team.
  • Require students to plan and prioritise competing work tasks.
  • Involve the use of standard, workplace equipment such as computers and software.
  • Ensure that students are required to consider workplace constraints such as time and budgets.
elicos (general english) at Ridge International College
Diploma of Leadership and Management

RPL/Credit Transfer

Students can apply for recognition of prior learning, and work experience towards this qualification. During the course of your life, you will develop a wide range of skills and knowledge. Through work, volunteer roles, family commitments, and various tasks undertaken in everyday life, you are building up a bank of knowledge. The evidence of these skills and knowledge accumulated can be used to help you gain a qualification.

You can also apply for course credit if you have completed the same unit previously. To apply for RPL or credit transfer indicate your preference in the application form or speak to our staff at the time of enrolment. Refer to RPL/Credit Transfer policy for details.